Skip to content
betsio.com
Published Updated

About Betsio: the people, systems and standards behind our casino

We built Betsio for players who want casino games, sports markets, payments and account support in one place. Our job is not limited to running a lobby. We maintain the account journey from registration and identity checks to deposits, bonuses, withdrawals, responsible gambling controls and customer care. The information on our site is written to help you act: which details to enter, where to find a promotion, what a cashier status means and how to contact us when something needs attention.

Who we are

Betsio is operated by TESSERA LIMITED S.R.L., a company registered in Costa Rica under number 3-102-913501. Our registered office is in San Jose, Mata Redonda, South Sabana, Las Vegas neighbourhood, Blue Building, diagonal to La Salle High School, Costa Rica.
Xyrona Limited, registered in Cyprus under company number HE 470071, acts as a payment agent. Its registered address is Grigoriou Xenopoulou 4B, Agia Paraskevi, Germasogeia 4049, Limassol, Cyprus. Payment processing may involve additional banking, card, wallet, cryptocurrency and verification partners according to the method selected in the cashier.

What you can do on our site

Your Betsio account connects the main parts of the service:

  • casino slots, live dealer tables, table games and instant titles;
  • pre-match and live sports betting across football, tennis, basketball, ice hockey, boxing and esports;
  • deposits and withdrawals in supported fiat currencies and cryptocurrencies;
  • welcome promotions, reloads, cashback, free spins and VIP rewards;
  • account verification, transaction history and responsible gambling controls;
  • 24-hour customer support through live chat and email.

Game, payment and promotion availability can depend on your location, currency, account status and completed verification. The account, cashier and promotion terms show the options attached to your profile.

How we support your account

Our support team handles registration access, password resets, email confirmation, bonus activation, document review, cashier statuses and responsible gambling requests. When contacting us about a transaction, include the email connected to your account, the payment method, amount, currency, date and transaction reference. Never send a password, full card number, private cryptocurrency key or one-time security code.
Live chat is the quickest route for an active account query. Email is useful when the case requires screenshots or documents. VIP members can contact [email protected] about account management, tailored rewards and VIP status transfers.

The standards we apply

We organise account information around the decision a player needs to make. Bonus pages state the qualifying deposit, wagering requirement, maximum active bet, eligible games and expiry. Payment information separates deposit access from withdrawal access and explains when verification can affect processing. Mobile guidance distinguishes browser access from any downloadable option shown in the account.
We also review the parts of the service that carry risk. Age checks, KYC, source-of-funds requests, deposit limits, cooling-off and self-exclusion are not side notes. They are part of operating an account securely and responsibly.

Keeping information current

Promotions, game catalogues, payment routes, limits and verification requirements can change. We update our pages when product conditions change, but the authenticated account remains the final place to confirm a live offer or cashier option. If you notice a mismatch, send the page address and a short description to support so we can investigate it.

Contact Betsio

Customer support email: [email protected] VIP desk: [email protected] Telephone: +506 4104 2000 Live chat: available 24 hours a day through the site Registered office: TESSERA LIMITED S.R.L., San Jose, Mata Redonda, South Sabana, Las Vegas neighbourhood, Blue Building, diagonal to La Salle High School, Costa Rica Payment agent: Xyrona Limited, Grigoriou Xenopoulou 4B, Agia Paraskevi, Germasogeia 4049, Limassol, Cyprus
Most account questions receive an initial response within 24 hours. Verification, payment-provider or security investigations may require additional time because they involve document or transaction checks.

Our commitment to players

We want every player to understand the account before committing money. That means giving direct instructions, showing the conditions attached to rewards, identifying the checks that can affect a withdrawal and providing a clear route to support. Gambling remains entertainment with financial risk. Use only money you can afford to lose, set limits before play and contact us immediately if you need a break or self-exclusion.