Betsio Terms and Conditions for using your account

Effective Date: 21 July 2026 Last Updated: 21 July 2026
These Terms govern your use of Betsio, including registration, casino games, sports betting, deposits, withdrawals, bonuses, verification, responsible gambling tools and support. By accessing the site, creating an account or using our services, you confirm that you have read and accepted these Terms and any rules attached to a game, bet, promotion or payment method.

1. Company and key definitions

Betsio is operated by TESSERA LIMITED S.R.L., registration number 3-102-913501, with a registered office in San Jose, Costa Rica. Xyrona Limited, company number HE 470071, may act as our payment agent.
In these Terms, “account” means your individual Betsio profile; “real-money funds” means deposited or withdrawable cash balance; “bonus funds” means promotional value subject to bonus rules; “KYC” means identity and compliance verification; “payment method” includes cards, bank services, wallets and cryptocurrencies; and “restricted activity” means conduct prohibited under Section 12.

2. Eligibility and legal age

You must be at least 18 and meet any higher legal gambling age that applies where you live. You may use the site only where online gambling is lawful for you. We may request age, identity and location evidence and restrict access while it is reviewed. A person acting for a minor, excluded person or prohibited jurisdiction must not create or fund an account.

3. Registration and account security

You may hold one account unless we approve otherwise in writing. Registration details must be accurate, complete and kept current. The email, telephone number and payment methods must belong to you. You are responsible for your password, device security and activity performed through your credentials.
Tell support immediately if you suspect unauthorised access. We may lock an account, reset credentials or request additional evidence before restoring access. Accounts cannot be sold, transferred or used on behalf of another person.

4. Identity, address and source-of-funds checks

We may verify your name, date of birth, address, payment ownership and source of funds at registration, deposit, withdrawal or any later stage. Documents can include government identification, a recent address record, payment evidence, selfie or liveness check, bank statement, payslip or other source-of-funds evidence.
We may apply enhanced checks based on transaction value, account activity, risk indicators, sanctions screening or legal requirements. Deposits, withdrawals, bonuses or gameplay can be restricted while checks are incomplete. False, altered or third-party documents may lead to account closure and investigation.

5. Deposits and account balances

The cashier shows the methods, currencies and limits available to your account. Deposits must come from a payment instrument you are authorised to use. We may reject or return third-party payments, apply provider fees disclosed in the cashier or request proof of ownership.
A deposit is not a bank deposit and does not earn interest. Chargebacks, reversed payments and disputed cryptocurrency transfers may be deducted from the balance. Confirm the address, network, asset and amount before sending cryptocurrency; blockchain transfers cannot usually be reversed.

6. Withdrawal requests

Withdrawals must be requested through the cashier and may be returned to the depositing method where practical. Before approval, we may review identity, payment ownership, wagering history, bonus status, source of funds and account security. The cashier shows current minimums and maximums.
A request can remain pending during review, be divided because of provider or account limits, or be returned if information is missing. We may cancel a request affected by an error, prohibited activity, chargeback, active bonus restriction or unsuccessful payment route. Processing estimates begin after required verification and internal approval; the receiving provider may add its own delivery time.

7. Bonuses and promotions

Each offer has separate eligibility, activation, deposit, wagering, maximum-bet, game-contribution, expiry and withdrawal rules. Read those rules before opting in. Bonus funds are not withdrawable until applicable conditions are completed.
We may exclude payment methods, games, countries, accounts or player groups from a promotion. Duplicate claims, coordinated play, low-risk wagering intended to extract bonus value, multiple accounts, delayed-round manipulation and breaches of a maximum active bet can result in cancellation of the bonus and associated winnings. Where the interface permits, you may cancel an active bonus, but unused value and progress may be lost.

8. Casino games and sports bets

Game availability can change by supplier, location, device and account status. A game round or bet is accepted only when recorded by our system. Displayed information does not override the final transaction record. Sports markets may have event-specific settlement rules, void conditions and maximum stakes.
If a session is interrupted, reopen the game or account history to check the recorded result. Random-number games are determined by the certified game system; live games are settled using the provider record. Past outcomes do not alter the probability of a future random result.

9. Errors, faults and incorrect transactions

Software, price, odds, game, payment or display errors can occur. Obvious errors do not create a right to funds or winnings. We may void affected bets, correct balances, restore the position before a fault or request repayment of value credited incorrectly. Our platform, game-provider and payment records are the primary evidence, subject to a reasonable investigation of information you provide.

10. Payment and game limits

Account, game, sports, provider, bonus and payment limits can operate at the same time. A lower limit controls where several limits apply. VIP arrangements do not remove KYC, anti-money-laundering, responsible gambling or game-integrity checks. Limits visible in the authenticated cashier or bet slip apply to the transaction being placed.

11. Responsible gambling controls

You can request deposit, loss, wager or session controls where available, take a cooling-off period, close the account or self-exclude. Lower limits may apply promptly; increases or removals can involve a delay and account review. Self-exclusion cannot be reversed during the selected period. Creating another account to bypass a restriction breaches these Terms.

12. Prohibited activity

You must not:

• use false details, forged documents or a payment method without permission;
• create multiple accounts or coordinate accounts to obtain promotions;
• engage in fraud, collusion, money laundering, chargeback abuse or market manipulation;
• use bots, scripts, automated decision tools or techniques that interfere with normal play;
• exploit game, pricing, bonus, payment or technical errors;
• conceal a prohibited location or identity through misleading tools;
• threaten staff, misuse support or publish another person’s confidential data;
• attempt to access systems, accounts or data without authorisation.

We may investigate, restrict transactions, withhold disputed value, report conduct to relevant bodies, close accounts and recover losses where permitted by law.

13. Suspension, closure and dormant accounts

We may suspend or close an account for a Terms breach, security concern, failed verification, legal requirement, responsible gambling decision or prolonged inactivity. You can request closure through support. Before paying a remaining eligible balance, we may complete verification and deduct valid charges, reversals or amounts owed.
Dormant-account rules and any permitted fee will be communicated before application. Self-excluded accounts remain subject to the protective restriction even when normal closure would otherwise apply.

14. Intellectual property and site use

The site, software, text, graphics, trademarks, odds presentation and databases are protected by intellectual-property rights. You receive a limited, personal, non-transferable right to use the service lawfully. Copying, scraping, reselling, reverse engineering or disrupting the service is prohibited except where mandatory law permits it.

15. Privacy and third-party services

Our Privacy Policy explains how account, payment, KYC, device and communication data is handled. External games, payment services, wallets and links may have additional terms. We are not responsible for an independent third party beyond obligations that law places on us.

16. Complaints and disputes

Contact [email protected] with your registered email, transaction or bet reference, date, amount and a clear description. We may request screenshots or documents. We review the account record, provider data, payment trail and applicable rule before responding. If the first response does not resolve the matter, ask for formal escalation and retain the case reference.

17. Liability

The service is provided subject to applicable law and availability. We do not guarantee uninterrupted access, a particular game, a profit or a successful payment route. Nothing in these Terms excludes liability that cannot lawfully be excluded. To the extent permitted, we are not liable for indirect loss, device failure, third-party outage, incorrect wallet details or activity performed through credentials you failed to protect.

18. Changes, severability and governing law

We may amend these Terms for legal, security, payment, product or operational reasons. The updated date appears at the top, and material changes may be communicated through the site or account. If one provision is unenforceable, the remaining provisions continue. These Terms are governed by the law identified for the operating company, without removing mandatory consumer rights that apply to you.

19. Contact

Account and legal support: [email protected] Registered office: TESSERA LIMITED S.R.L., San Jose, Mata Redonda, South Sabana, Las Vegas neighbourhood, Blue Building, diagonal to La Salle High School, Costa Rica
Never send a password, one-time code, complete card number or cryptocurrency private key to support.